Terms & Conditions

Customer satisfaction is our top priority here at Perfectwatches.to. Every product is designed to meet our clients’ needs and quality standards. In that regard, every piece is inspected by hand. We are confident that you will be satisfied with your order. Even so, if you aren’t pleased with the product you received, please contact us as soon as possible here.

If you wish to return your replica watch, we will give you the instructions you need. Please note that you must inform us about your wish to return the product within no more than 30 days of receiving the order.

The package must be returned using a courier’s service that provides a tracking number. The shipping expenses will be covered by you.

The refund will be received in the same form of the payment and it can take up to seven business days to process it after receiving the tracking number.

When contacting us about the return, please include the following information so that process will be more efficient.

  • Full name and the date of placing and receiving the order
  • The list of products to be exchanged/refunded
  • The return reason

In the case of a replacement of the returned product, we guarantee the delivery. If the shipment is lost or seized, we will resend it once and support the delivery costs.

The order will be shipped by courier, from China to your address. We will inform you by sending you an email with the order confirmation number, as well as the tracking details.

The tracking number will help you see the progress of your order.

  • It may take around 7-10 days for your order to arrive
  • Please make sure the shipping address and the contact number are correct
  • In the case of a wrong address, we do not reship
  • We do not cover any import tax charged for the package

Expedite Shipping 7-10 days

The link below can be used to track your shipments. Once we dispatch the order, you will be notified via email on what courier service we used.

If the tracking number starts with M or V, UPS is the courier and you should track it

If the tracking number starts with EA, EMS is the courier. Please track your package using your national postal service.

Please find below some common sites:

Thank you for your cooperation

hotwatches.net Team

*NOTE: Please do not ship anything back to this address as it will be denied, please contact customer service for the return address